They were super nice over the phone with me asking questions! Once we got there they were quick to help and ask what service we needed and had my girls wash their hands and pick out colors. Right after they were seated and started working on doing their nails. One of my daughters is a nail biter hence why her nails are so short and irritated looking in the pink! Kevin was so nice and made sure to let her know not to keep biting that way she can have long pretty nails. I will definitely be coming back again bc the service here was phenomenal honestly!